Please send us the product model or application, required quantity, destination country, door thickness or mortise details, and any OEM/ODM requirements. We normally reply within 24 hours on business days.

Yes. Before arranging a sample, we will confirm the model, door compatibility, finish, software requirements, sample cost, and shipping method with you.

Lead time depends on the model, quantity, customization requirements, and current production schedule. The confirmed sample or production lead time will be stated in our quotation or proforma invoice.

Payment terms are confirmed in the quotation or proforma invoice. T/T is normally available, and any alternative method must be agreed before the order is placed.

Orders can be shipped by express, air, sea, or an agreed freight forwarder. We will recommend an option based on the destination, quantity, urgency, and Incoterm.

We focus on consistent product specifications, pre-shipment quality inspection, model-specific documentation, clear order communication, and responsive after-sales support for repeat orders.